Biztec’s market-proven voice logging solutions

Biztec offers a market-proven telephone recording and management system, widely used in all sectors of business, industry and emergency services.

Why you need a voice logging service

The telephone continues to be the primary means of communication with customers, suppliers, and other business contacts, and most companies continue to rely on the phone for a high proportion of turnover. A business telephone call can therefore contain information as important as that in any fax, letter or email, but unlike these ‘black and white’ communications which are diligently archived, a telephone call is often subject to memory alone.

In terms of the law, a verbal contract is no less binding than a written one, but enforcing a verbal undertaking or agreement requires proof of what was stated (or not stated).

In large financial services organizations it is therefore standard practice to record all telephone calls, as the reduction of risk is of primary importance in this business sector. And until recently, it was only these large organizations which could justify the investment required for a voice logging system.

The Biztec Log system takes advantage of the latest advances in computer and IT technology to provide a product which is affordable across the entire business spectrum, and an increasing number of companies are enjoying a competitive advantage through the use of this technology.

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Biztec Log system features:

  • Compatible with all PBX systems
  • Monitoring of live calls across the LAN/WAN/Internet VPN
  • Email alerts for specified calls and ‘trigger’ events (e.g. excessive call cost, duration, ring time, etc)
  • Call management, traffic measurement and routing analysis to enable optimization of telecoms cost structures in any business
  • Supports any combination of trunk and extension IP channels, primary rate / basic rate ISDN, analogue lines and two-way radios
  • The most comprehensive search criteria and easiest call retrieval in the industry
  • Recording solutions ranging from large server-based systems handling hundreds of lines, down to a single line solution using a customer’s own PC or Laptop

What are the business benefits of a Biztec Log system?

A Biztec Log system works continuously in the background, recording every telephone call into and out of your business. With the enormous data capacity of hard disk drives available today, it can store several years of a company’s telephone calls on a single hard drive.

Consider the advantages of being able to play back any telephone call which has taken place in your business:-

  • Any authorised PC user can have immediate access to their own calls, heads of departments can play back all calls within their departments, and top management can have access to all calls across the enterprise.
  • Any user can annotate a call with relevant comments for later reference, and these comments can be viewed and edited by other users who are authorised to access the call.
  • Finding a specific call is as easy as entering its details in a user friendly program on your own computer, and the system will retrieve it across the network in seconds. Using a Biztec Log system, you can find and review a telephone conversation with the same ease as that of an email.

As a starting point, a Biztec Log system addresses the following basic requirements:-

  1. Confirmation of:
    • Orders placed
    • orders received
    • Information provided
    • Instructions given
    • Undertakings and promises made
  2. Resolve misunderstandings and disputes (the classic “He said, she said” scenario)

Once a Biztec Log system is installed, the office telephone system becomes a fully validated communication medium. All business which is conducted on the company telephone is securely archived and can be easily verified at any point in the future.

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